Catalyst CFO LLC · Effective September 19, 2026
Refunds and cancellation
For billing questions or a refund request, email bennett@catalystcfo.co with your account email, website, and the relevant invoice or payment date. Do not send card details.
Stop future automatic charges
Turn off Automatic reload in Dashboard → Billing. This stops future reloads; payments already initiated may complete. Prepaid packs do not renew on a schedule. Disabling reload does not request a refund. Insights is included with paid packs.
Request a refund
Contact us if you were charged incorrectly, paid more than once for the same purchase, or experienced a service problem that prevented use of your purchase. We review the payment, usage, and circumstances and explain the outcome. No refund is promised merely by submitting a request. Any refund rights required by applicable law remain available.
Timing and destination
Approved refunds are submitted through Stripe to the original payment method. The time until funds appear depends on the payment provider and bank. We will confirm the amount and status when a refund is processed.
Carryover and refund adjustments
Unused prepaid conversations have no scheduled expiration. A partial pack refund removes capacity proportionally, rounded down to whole conversations. Already-counted usage remains recorded; if a refund reduces capacity below usage, new conversations pause until sufficient capacity is purchased. Refunds and disputes pause automatic reload for owner or support review and never initiate replacement purchases.