Catalyst CFO LLC · Effective September 15, 2026
Terms of service
ChatMySite is provided by Catalyst CFO LLC. These terms describe the service and your responsibilities when you create an account or buy conversations.
The service
ChatMySite provides an AI concierge that answers questions using website information, offers page links, and explains forms. AI answers can be incomplete or incorrect. Review your approved knowledge and test the concierge before publishing it. The concierge does not submit forms, make purchases, or book appointments for visitors.
Your account and website
Keep your account credentials private and provide accurate account details. Only connect websites and information you are authorized to use. Verify ownership before activating the widget. You are responsible for the information you approve and for notifying your visitors about the concierge and its data use.
Acceptable use
Do not use ChatMySite for unlawful activity, impersonation, harassment, or attempts to access another customer’s information. Do not submit passwords, payment-card details, government identifiers, or other sensitive information to the concierge. It is not intended to provide professional medical, legal, or financial advice or emergency assistance. We may restrict activity that threatens the service or other users.
Prepaid conversation packs
Prices are in US dollars, per website, before applicable tax: 20 conversations for $60, 50 for $110, 100 for $200, or 200 for $300. There is no monthly platform fee. Unused purchased conversations carry forward without a monthly reset or scheduled expiration. Custom purchases specify a finite volume, price, and service scope in an agreed quote. Existing separately agreed billing arrangements retain their terms unless changed with your consent.
Optional Insights subscription
Insights is an optional subscription costing $50 USD per website per month, in addition to prepaid conversation purchases. It renews monthly until cancelled. Insights reports do not add to or deduct from the conversation balance, and disabling prepaid reload does not cancel Insights. Choose a date range to summarize available live visitor transcripts and voice activity. Reports may require a shorter date range when activity is high, and repeated generation is rate limited. AI themes and suggested action items may be incomplete or incorrect and should be reviewed before use. Cancel Insights from the Insights tab to stop the next renewal; paid access continues until the end of the current period.
What counts as a conversation
Voice and text share one conversation balance. A conversation counts only after a successful substantive answer and at least 5 seconds of connected conversation time from the first visitor interaction. Widget opens, greetings alone, failed responses, owner previews, internal tests, and identified automated abuse do not consume purchased conversations. Follow-ups, navigation, reconnects, and voice/text switches stay together. Disconnected time does not count toward the 5-second minimum. Every conversation ends no later than 30 minutes after the first visitor interaction, including both voice and text; reconnecting does not extend that deadline. Further interaction starts a new conversation. Conversations are not guaranteed leads, bookings, or sales.
Optional automatic reload
Automatic reload is off unless the website owner explicitly authorizes it and chooses a monthly automatic-charge ceiling. The authorization adds 50 conversations for $110 when the finalized balance is exhausted. This is $2.20 per conversation, higher than the 100-pack rate of $2.00 and 200-pack rate of $1.50. Your ceiling applies per calendar month in UTC and must cover the full charge; manual purchases are separate and do not count toward that ceiling. Pending automatic payments reserve ceiling capacity, and refunds do not restore spending capacity in that month. We do not automatically retry a failed card charge; resolve the payment problem and explicitly re-enable reload. Saving a payment method alone is not reload authorization.
Disabling reload and availability
Disable automatic reload in Dashboard → Install & settings at any time to stop future automatic purchases. A payment already initiated may still complete. When capacity is unavailable, new AI conversations pause and the website contact fallback remains available. Already-counted conversations may finish within their 30-minute limit. Reloads may briefly interrupt admission while payment is confirmed. Service can also be interrupted by maintenance or provider outages. Existing monthly subscriptions, if any, can be cancelled through the billing portal for the end of their current paid period.
Your information
You retain your rights in the content you provide and authorize us to process it to operate the service. Saved conversation content is deleted after one year (365 days) from the end or last activity of the conversation, or earlier when the website owner deletes it. Billing and session-count records are maintained separately. See the privacy policy for provider processing and recovery-copy retention.
Changes and contact
The effective date identifies this version. We will communicate material changes affecting existing paid arrangements before applying them. Mandatory rights under applicable law remain unaffected. Contact bennett@catalystcfo.co with questions, account problems, or requests to close your account.